One local guy · Louisville, Kentucky Call or text (502) 305-4043
Hands in the weeds,

Online Operations Support For Local Businesses

Picture the online side of your business actually running: products clean and consistent, listings accurate, tracking telling the truth, ads not wasting money. Your Google profile and reviews kept up, and a plain report every month. Online Operations Support is me handling all of that for you, so it stops being the job that belongs to nobody.

Ongoing monthly support Run by one real person Month to month

The job nobody owns

Most local businesses never hire a digital person, so the online side just drifts. It lands on you, between everything else you already do: product titles go stale, a listing still shows last year's hours, the tracking quietly stopped working months ago. None of it is ever urgent enough to fix today, which is exactly how it never gets fixed.

What you actually end up with

This is an ongoing job, not a one-time project. So here is the end-state, the way things look once someone is finally minding the online side of the shop:

Clean product dataTitles, descriptions, and categories that are consistent and easier to search and sell from.

Tracking you can trustAnalytics and conversion tracking set up so your reports are based on real signal, not vanity clicks.

Ads that pull their weightSpend pointed at real local and product intent instead of searches that were never going to convert.

Listings kept currentGoogle Business Profile and product listings maintained, not left to drift for a year.

Reviews handledNew reviews get responses, so your profile looks like a business that is actually paying attention.

A report you can readPlain-English reporting that separates real sales measurement from softer signals like store traffic.

The menu: what I handle every month

Scope flexes to your business. Most clients use some mix of these, and I tune it as the work shifts:

Product Data And Listings

Product titles, descriptions, and category structure cleaned up and kept consistent. Listings improved where the platform allows it, so the catalog is friendlier to search and easier to sell from.

Tracking That Tells The Truth

Google Analytics 4, Search Console, ad pixels, and conversion events kept honest. Make sure they exist, fire correctly, and tell the truth about what is happening on the site.

Google Ads Hygiene

Spend restructured around useful local and product intent. The keywords that were never going to convert get cut. Ad management is included for typical local budgets.

Google Business Profile

Your profile kept accurate and current: hours, categories, posts, and the basics that decide whether you show up when someone searches nearby.

Review Responses

New reviews get read and answered in your voice, so the profile reflects a business that is engaged instead of one that went quiet.

Platform Troubleshooting

Storefront platforms, older ecommerce stacks, point-of-sale systems, hosting, theme builders. I figure out which fixes are mine, which are the vendor's, and which are not worth fighting.

Reporting You Can Read

Plain-English monthly or quarterly reports that separate real sales measurement from softer signals. Ranked next steps, not 50-page consulting decks.

One Person, No Tickets

No ticket systems, no waiting for approvals. You text me, I handle it. I am not a developer who hates talking to clients, and I am not an account manager who can't develop. I'm both.

Real example: Preslar's Western Shop

Active retail and ecommerce client

An older platform stack, an ad account on autopilot, and reports nobody trusted

Preslar's needed someone to make sense of a platform stack that grew over many years. I audited the Cumulus, Celerant, Mura, and Back Office setup to understand what each system controls, and mapped what can be safely edited versus what requires platform-level escalation.

On the ad side, it was a full Google Ads account rescue: I audited the account structure, conversion setup, and where spend was leaking, restructured campaigns around more useful local and product intent instead of broad spray, and reduced spend on searches that were never going to convert. I rebuilt the conversion tracking so the account stopped flying blind, and investigated the checkout and purchase-tracking gap that was making online sales reads unreliable.

On the catalog side, I built a product enrichment plan and pushed product enrichment across more than 2,000 live product listings, improving titles, descriptions, and category structure where the platform allowed. Then I stayed on as a steady, practical online operations contact for the team, producing reports that separate real sales measurement from softer store-traffic signals.

This is not "I built you a new store." It is the kind of patient, ongoing online operations work that local retailers usually do not have access to without hiring a full-time digital person.

Plain pricing

No long-term contract. It is month to month, scoped to your business, and you can cancel anytime with 30 days notice. Two ways in, depending on how much of the online side you want me to run.

Entry tier

Online Operations Support

from $450/monthplus a $750 setup

The monthly menu, scoped to how much you need handled. One person keeping the online side current every month.

  • Product data and listings kept clean
  • Tracking, analytics, and ads hygiene
  • Google Business Profile and review responses
  • Plain-English monthly reporting
  • Ad management included for typical local budgets
Call/Text Hunter
Premium · by application

Ops Partner

$1,500/monthlimited slots · your whole online side, run weekly

The fractional operator who runs your whole online side, the way I do for Preslar's. Everything in the entry tier, plus deep hands-on operations.

  • Everything in Online Operations Support
  • Hands-on Celerant/POS and inventory operations
  • Product enrichment at scale
  • Google Ads management included
  • Direct coordination with your developers and vendors
  • A standing weekly check-in
Apply — Let's Talk
It is from $450/month plus a $750 setup, scoped to your business

The monthly is scoped to how much you need handled. Ad management is included for typical local ad budgets. It costs more than the Pro plan because it covers the operational work a website plan does not: products, listings, tracking, ads, your Google profile, and reviews, all kept up every month by one person.

If you only need the website kept up, Pro at $399/month plus $2,500 setup is the better fit. If the online operation itself is the problem, this lane is built for it.

Not sure it is worth a monthly yet? The way in is the same diagnostic as Online Cleanup: a $250 look at your site, tracking, ads, products, and the platform underneath, with a written plan and clear pricing. If you move forward, the $250 gets credited, and the ongoing support begins from there.

Who this is not for

I would rather point you somewhere better than take a fee that does not fit. This lane is probably not the move if:

  • You mainly need a brand new website built. That is the Pro plan or a custom build, not ongoing operations.
  • Your problem is a one-time mess you want fixed and finished. Start with Online Cleanup instead.
  • You want a big agency, a slide deck, and an account manager between you and the person doing the work. That is not how I run.
  • You are looking for someone to rip out and replace your platform. I make what you already use work the way it should.

Common questions

What is online operations support?

It is the ongoing, hands-in-the-weeds work of running the online side of your business when that job currently belongs to nobody. Product data, listings, conversion tracking, ad hygiene, Google Business Profile, review responses, storefront platform troubleshooting, and plain-English reporting. One person who handles it every month instead of it sitting on a list nobody gets to.

How is this different from your $250 Online Cleanup?

Online Cleanup is the one-time diagnostic and fix. Online Operations Support is the ongoing version, the recurring relationship for businesses that need this handled every month. A lot of clients start with the diagnostic and move into the retainer once it is clear the platform side keeps generating new work to do. See Online Cleanup.

How much does it cost?

It is from $450/month plus a $750 setup, scoped to your business. Ad management is included for typical local ad budgets. It costs more than the Pro plan because it covers the operational work a website plan does not.

Is there a long-term contract?

No long-term contract. It is month to month, and you can cancel anytime with 30 days notice. Most clients stay because the work keeps paying off, not because they are locked in.

Do you do this for businesses outside Louisville?

Most of my work is Louisville and Kentucky-area, but operations work is naturally remote-friendly. If you are local enough to call or text easily and are running a real business, I can probably help.

Do you replace my platform or ad accounts?

Almost never. The point is to make what you already use work the way it should. If something genuinely needs to be replaced, I tell you so in plain English instead of pitching a rebuild.

More of how I work

A few related pages if you want the fuller picture before you call:

Alright, Louisville,

Ready For Someone To Own The Online Side?

Tell me what is going on with your products, listings, ads, tracking, or platform. I will give you a clear next step and a straight answer on whether the monthly is the right fit. No pitch, no pressure.

(502) 305-4043

Or email me at hello@louisvillewebguy.com.