When someone types "balayage Louisville" or "hair salon Highlands," Google shows them businesses with websites. Not Instagram profiles. Your Instagram shows your work. Your website gets you found. You need both.
There's a nail salon in Louisville that's been open since 1997. Family-owned, loyal customers, 4.3 stars on Google. But no website. When someone searches "nail salon Louisville," they find the places that invested in a website and a Google presence. The family-owned place with three decades of loyal customers stays invisible. Sometimes the fix isn't complicated. It's just getting it done.